At Nestora, we are committed to delivering your order safely and with care. Please review the details below for information on order processing, shipping timelines, and policies.

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Processing Times

Orders are processed within 1-2 business days of purchase. Once processed, your order ships within 3 business days. You will receive a tracking number by email as soon as your order ships so you can follow your package every step of the way.

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Estimated Delivery Time

From the time your order is placed, total delivery typically takes 12-15 days, including processing and transit time. This estimate may vary depending on your location and any customs or carrier delays outside of our control.

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International Shipping

Delivery times and fees depend on your destination country and local customs regulations. International orders may experience customs delays and may be subject to additional duties or fees based on the carrier and your country's import policies.

For any questions, contact us at agks.corporation@gmail.com

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Missing or Damaged Items

If your package arrives with missing or damaged items, please reach out to us within 7 days of delivery. Include the following for faster assistance:

• Order number

• Photos of the packaging if it arrived damaged
  

• Photos of the item itself (if damaged)

• Description of the issue

Claims submitted after 7 days may not be eligible for replacement or reimbursement.

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Note about Minor Packaging Damage

We package all Nestora products with care, but sometimes packages can get scuffed during transit. If the packaging is damaged but the product itself is completely fine, it will not qualify for a refund or replacement. If you have any concerns, feel free to contact us at agks.corporation@gmail.com

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Delivered but Not Received

If your tracking shows "Delivered" but you did not receive your package, please file a claim with the shipping carrier first. After that, send us the carrier's proof of loss or claim confirmation. Claims for missing packages marked as delivered are only eligible within 7 days of the delivery date.

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Order Modifications

If you need to change your order (address, product, quantity), you may request a modification within 12 hours of placing your order. After 12 hours, your order may already be processing or in transit and changes may no longer be possible.

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Order Cancellations

All orders are final once placed. We are unable to cancel or modify orders after checkout. Please double-check your details before completing your purchase.

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If you have questions, our support team is always here to help at agks.corporation@gmail.com